It’s that time of year…the annual planning session is bearing down on us.

Here are eight strategic planning topics to talk to your leaders about as you begin to explore how to grow your market share and financial performance in 2019. Take one question at every staff meeting. Give it some real thinking time.

  1. What can we learn from our competition?
  2. How will we differentiate our service experience in 2019?
  3. What areas of our service delivery or sales efforts are falling short and what training and support do we need to improve our performance in 2019?
  4. What is our client retention strategy?
  5. Where do we have process improvement opportunities?
  6. What are our margins telling us about how we are running our business?
  7. How can we improve our sales and marketing efforts to drive top line performance?
  8. If we owned this business, what would we do differently in 2019?

Make 2019 a fantastic year…

All in,