Here are a few tips on ways to raise your communication bar:
- Talk less, listen more
- Stop sending emails and texts with bad or embarrassing news. A great self-leadership rule is: If you wouldn’t want to receive the email you probably shouldn’t send it!
- Give those closest to your customer a platform to be heard. Take them to lunch. You will be surprised what you don’t know!
- Clear communication is frequently ineffective communication. You want clean communication. (Click here to read an exert from Aspire to Lead)
- Avoid secrets. Someone always finds out and it isn’t clean.
- If you want to stop someone from repeating themselves over and over, acknowledge what they have said. People repeat themselves because they don’t feel heard.
- When it comes to email and text know that you can’t control how the message is received and though sending communication electronically may be efficient it is rarely effective. Email should be used for information purposes, updates, or positive recognition only.
- Mind contact means you are truly listening to understand what is being said and present in the conversation. Anyone, including a 5-year old, can make/fake eye contact.
- If someone isn’t present in a conversation, don’t bother having it. They won’t hear it. Why waste your time?
- An effective conversation is a dialogue not a monologue. If you are the only one talking, you are probably the only one listening.
Want to be a stronger communicator? Spend more time in face-to-face communication as this is how you engage with people and increase the likelihood that they are listening. Listening, or lack thereof, is the #1 reason you have misunderstandings or upsets with others. If people aren’t nearby use Zoom or another visual technology or dial the phone so you can have real conversations with people. Remember, words only account for 7% of what the other person hears. Why would you risk having your communication potentially being misunderstood 93% of the time? Bad odds!
Let’s talk soon,