It takes months to find a customer and minutes to lose one!

This past weekend, I was in beautiful Sedona staying at a wonderful 5-star Bed & Breakfast. It had an amazing location, an extraordinary setting and the casita itself had every special consideration you would expect from a 5-star product. And yet, I will never go back there. From the moment I arrived, the owner was […]

The Starbucks Customer Service Training Experience

“Don’t compromise yourself. You are all you’ve got.” Janis Joplin It never amazes me how Starbucks has managed to continue to innovate in the world of coffee, even when discretionary income is at an all time low. They start with 2 cups of happy people, followed by an extra heap of sugar and before you […]

Outstanding Customer Service Tips by Aspire – Safeway Shines

Customer service – customer retention is the single most important strategy to drive your business and secure your market share. So how do you get customer retention…be nice to your customers. We call this customer service! Customer service is about anticipating what a customer needs and wants and connecting with your customers. The other day […]

Using Innovative Customer Service Cartoons Change the Face of Customer Service Training Programs

Kumbayah doesn’t work…heart and soul (real culture) does Aspire, an international marketing and training company, recognizes that service makes all the difference and introduced customer service cartoons in its customer service training program. Aspire positions organizations for optimum performance and lasting changes in attitudes and outcome. A powerful revenue optimization company that is revolutionizing the […]

Real life examples of Good Customer Service Training that can Help Create Customized Marketing Solutions

Nobody does it Better Customer Retention means Market Share Many businesses have not made the true commitment to one of their most important 2009 business strategies: customer retention in spite of so many examples of good customer service staring them in the face..  Many think retention is a marketing and loyalty strategy and though this […]

Tips for Better Customer Service – Be Happy

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People Everywhere! Happy […]

Does Good Customer Service and Happy Go Together?

Preface: I had an interesting week last week when I was traveling to the National Speakers Annual Conference in NYC. I love New York. It makes me feel like a grown up. And more importantly, it was a trip full of awakenings. It was truly an extraordinary experience largely because of Happy People Everywhere! Is […]