Get your crystal ball

Look. Listen. Explore. Evolve. The future is easy to predict. Leadership is the hard stuff! Leaders have to inspire all that is possible, optimize people and market opportunities, and push for maximum performance.  At the same time, they must: Be grounded Be present to their organization’s realities Facilitate their team’s growth and evolution As a leader, it […]

Important Call Center Metrics & KPIs To Pay Close Attention To

This is the second of three articles by Christine Brosnahan, Senior Vice President of Aspire, who is an expert in global call center strategy and management. The first article explored the evolution of call centers and how you can understand if your strategy and services are evolving at the same pace as your customer’s expectations. Now, we’ll discuss […]